Catawba ONE Card

WHAT IS THE Catawba ONE Card?

The Catawba ONE Card is Catawba College's multipurpose campus identification card.

WHAT IS THE PURPOSE OF THE one CARD?

In addition to acting as a picture identification card for members of the campus community, the new card allows students, faculty, and staff to:

• Access buildings and computer labs on campus, even outside normal
  facility hours with the appropriate access permissions
• Use a meal from their meal plan in the on-campus cafeteria
• Purchase food from Catawba's cafeteria and two on-campus restaurants
• Purchase books, snacks, or memorabilia from the Catawba bookstore
• Make purchases from local merchants that participate in Catawba's ONE Card Program. View Participating Merchants »
• Purchase copies from on campus copiers

WHAT DOES THE one CARD LOOK LIKE?

HOW DOES THE ONE Card WORK?

The ONE Card is an optional way for students, faculty, and staff to manage their expenses while at Catawba. It acts like a gift card or pre-paid debit card.

Monies credited to the card can be divided across three funds, namely the General Fund, the Bookstore Fund, and the Dining Services Fund. You may add money to any or all of these funds. The following table summarizes the key aspects of each of the three different ONE Card funds.

GENERAL FUND
Where it can be used	How money is added	Refund policy of unused money
Anywhere the ONE Card is accepted: Currently, this is the campus Bookstore, campus Dining Services, local merchants participating in the ONE Card program, and a copier located in the campus Library. In the future, it may include campus printers, additional copiers, vending, and other campus activities. NOTE: Students must purchase clothing, food, drinks, medicine, etc. from the Bookstore using their ONE Card: General Fund.	Credit card via the web. (Click Here to add money) Cash, check, or credit card in person at the Catawba Business Office Check or credit card by mail to the Catawba Business Office Credit card by phone with the Catawba Business Office	A student may request a refund of any unused balance at any time. The refunded balance is first transferred to your student account, and then any credit balance on your student account may be refunded as provided by the policies of the Catawba Business Office. Any unused balance at the end of each term is automatically transferred to your student account, and then any credit balance on your student account may be refunded as provided by the policies of the Catawba Business Office.
BOOKSTORE FUND
Where it can be used	How money is added	Refund policy of unused money
Campus Bookstore: Students can use their ONE Card: Bookstore Fund to purchase books, supplies, and materials related to books, as well as any rental of books, pencils, pens, paper, computer products, etc. NOTE: Other items in the Bookstore must be purchased using the ONE Card: General Fund.	All of the ways money can be added to the General fund, plus: An advance of any expected credit balance on your student account (up to the limit specified by the Catawba Business Office – currently $700 per term). * * This advance is now automatically transferred from your student account to the Bookstore Fund. Select on the link below for more details.	Same as the General Fund, except that: An automated return of unused money in the Bookstore Fund to your student account will occur after the normal period to buy books has ended. The return will consist of any money that was transferred from an "expected" credit balance on your student account (as opposed to extra money that you added directly to your Bookstore Fund). Any credit balance on your student account as a result of this return may be refunded as provided by the policies of the Catawba Business Office. More details » Transferral of Funds »
DINING SERVICES FUND
Where it can be used	How money is added	Refund policy of unused money
Campus Dining Services NOTE: Money added to this fund is in addition to the board plan that is part of the"Room and Board" charges paid by students living on campus.	All of the ways money can be added to the General fund, plus: Cash, checks, or credit card in person at the campus Dining Services Credit card by phone with the campus Dining Services	No refunds. The Dining Service fund is administered by Chartwells, and it is their policy to not refund money applied to the Dining Services Fund. Therefore, Catawba College recommends either adding small increments of money periodically over the school term, or using the General Fund. More details »

• Additional Info about the Catawba ONE Card
• ONE Card FAQs
• Adding Money to a ONE Card by Mail
• Adding Money to a ONE Card via the web  
  (Note: if you are a ONE Card cardholder wanting to add money to one of your ONE Card funds, you have to do so through the ONE Card eMarketplace.  To access the ONE Card eMarketplace, login to CatLink and select on the "ONE Card eMarketplace" link located on the Home tab.)

WHO NEEDS A Catawba ONE Card?

All faculty, staff, and students are required to have a Catawba ONE Card.

WHERE CAN YOU GET A CARD?

ONE Cards are created in the campus card office which is located in the Student Affairs Office, Cannon Student Center. You can either drop by the Student Affairs Office between 8:00a.m.–5:00p.m., Monday–Friday to have a card made, or you can schedule an appointment by calling the Student Affairs Office at (704) 637-4410.

HOW CAN YOU REPORT A CARD LOST OR STOLEN?

To report a card lost or stolen you can:

• Login to CatLink, select the ONE Card eMarketplace link from the Home tab, and select the 'Report Lost or Stolen Card' link
• Call the Student Affairs Office at (704) 637-4410 (during standard business hours: Monday–Friday, 8:00a.m.–5:00p.m.)
• Call Catawba College Public Safety at (704) 637-4000 (outside standard business hours)

who do you contact IF you suspect fraUdulEnt charges have been made from your one card?

Contact the Student Affairs Office in person or by phone at (704) 637-4410. For on-campus charges, the Student Affairs Office will contact the merchant responsible for the charge and that merchant will investigate the disputed charge. For off-campus charges, the Student Affairs Office will contact Catawba's ONE Card vendor, and that vendor will investigate the disputed charge. Catawba College is not responsible for any fraudulent charges made from a Catawba ONE Card. It is the merchant's responsibility to validate the cardholder's identity prior to accepting the Catawba ONE Card as payment. Catawba ONE Card Funds will not be reimbursed while charges are being disputed. If the charge is found to be fraudulent, then the merchant responsible for the fraudulent charge will reimburse the ONE Card cardholder.

WHO DO YOU CONTACT IF YOU HAVE A PROBLEM WITH YOUR CARD?

If you have any questions or concerns regarding funds associated with your Catawba ONE Card, please contact the Catawba College Business Office at (704) 637-4388.

For all other questions and concerns regarding the Catawba ONE Card, contact the Catawba College Student Affairs Office at (704) 637-4410.