Information Technology (IT)

Welcome to Information Technology

Our staff strives to be readily  available
and helpful in resolving issues and
answering questions about Catawba
Technology.

 
Information Technology is responsible for creating and maintaining the Information Technology (IT) infrastructure at the college. This includes the data, voice, and cable networks and all the computers, devices, software systems, and data bases that connect to these networks. Our goal is to provide secure and reliable technology that advances teaching and learning and streamlines administrative business processes. We are excited about technology and strive to share our enthusiam and knowledge with our faculty, staff, and student customers.

• Meet Our Staff
• IT Service Requests / Help Desk  (New or Existing Requests)
• Guide to the IT Service Request System 
• Catawba ONE Card

Contact IT Help Desk

Policies:

• Acceptable Usage (Computing & Network Resources)
• Copyright Law & File Sharing
• Information Security Incident Response  - PDF
• Personal Information Security Breach Notification - PDF

  Our YouTube channel has helpful videos for faculty, staff and students: www.youtube.com/CatawbaTech

Resources:          

• Quick Guide to Catawba Technology - PDF
• Technology Information: Campus Community
• Technology Information: New/Prospective Students & Campus Guests
• Cable TV Guide & Set-Up
• Projects & Plans
• Technology Purchasing
• Supported Operating Systems
• MAP: Catawba Technology Locations
• Instructional Videos

News & Updates
 

Contact Us

Contact the IT Help Desk Service, 24 hours a day, 7 days a week:

• Phone (704) 637-4666   or (877) 909-1626
• Engage in a live chat at https://catawba.edusupportcenter.com
• Browse a list of FAQs and suggested solutions at https://catawba.edusupportcenter.com
• Send an email to ithelp@catawba.edu (not recommended for password resets or urgent issues requiring immediate response)

Contact the Campus IT Help Desk: 

• Visit https://helpdesk.catawba.edu to open a new IT service request ticket using the 'New Request' link (requires a working Catawba username and password)
• Stop by the IT Help Desk on the ground floor of Hoke Hall during business hours. This is often the best way to resolve device connectivity issues. 

Please note that password resets can only be done by phone or live-chat (24 by 7) or in person at the Hoke Hall IT Help Desk (during business hours).

Office Location & Hours

Our offices are located on the first floor of Hoke Hall. The public entrance is on the North Park Drive side of the building. Our hours of operation are:

• MONDAY - FRIDAY: 7:45am-5:00pm
• SATURDAY & SUNDAY: Closed