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Listed below are the answers to some of the most commonly asked questions in the Mail Services department:

  • What time do you receive the daily mail?
    Mail is usually delivered by 1:00pm by the USPS.

  • What time is the mail sorted and in student boxes ? 
    The mail is sorted immediately and put in student boxes.  (please allow for at least an hour turn-around for mail to be sorted and placed in your box)

  • How can I get my mailbox # and combination?
    To view your mailbox number and combination: 
    - Login to CatLink
    - On the "Home" tab, look in the "User Information" channel

  • How will I know if I received a package?
    Packages arrived throughout the day by several different carriers.  Once the packages are checked in and scanned – you will receive a "Do Not Reply" e-mail from  Sometimes these will go to your Clutter folder.

  • Why must I bring my student I.D. with me to pick up my package?
    This is for your own protection; we don't want to give your package to the wrong person.

  • What time can I pick up my package?
    Packages may be picked up during regular business hours of 9:00am-4:00pm, Monday-Friday.

  • Who do I call if I have a question for Mail Services?
    Please feel free to call (704) 637-4107 or e-mail