FAQs

Listed below are the answers to some of the most commonly asked questions in the Mail Services department:

• What time do you receive the daily mail?
  Mail is usually delivered by 1:00pm by the USPS.
  
  

• What time is the mail sorted and in student boxes ? 
  The mail is sorted immediately and put in student boxes.  (please allow for at least an hour turn-around for mail to be sorted and placed in your box)
  
  

• How can I get my mailbox # and combination?
  To view your mailbox number and combination: 
  - Login to CatLink
  - On the "Home" tab, look in the "User Information" channel
  
  

• How will I know if I received a package?
  Packages arrived throughout the day by several different carriers.  Once the packages are checked in and scanned – you will receive a "Do Not Reply" e-mail from Info@Qtrak.net.  Sometimes these will go to your Clutter folder.
  
  

• Why must I bring my student I.D. with me to pick up my package?
  This is for your own protection; we don't want to give your package to the wrong person.
  
  

• What time can I pick up my package?
  Packages may be picked up during regular business hours of 9:00am-4:00pm, Monday-Friday.
  
  

• Who do I call if I have a question for Mail Services?
  Please feel free to call (704) 637-4107 or e-mail cowalden@catawba.edu.